Purpose of the Consumer Protection Act


The purpose of the Consumer Protection Act 68 of 2008 is to achieve the following:

  1. To establish a legal framework for a consumer market that is fair, accessible, efficient, sustainable and responsible;
  2. To promote fair business practices;
  3. To protect consumers from unfair, unreasonable or other improper trade practices and also to protect the consumer from deceptive, misleading or other fraudulent conduct;
  4. To promote social, economic and environmental responsibility in consumer markets;
  5. To improve consumer awareness and information and to encourage responsible and informed consumer choice and behaviour;
  6. To promote consumer confidence and empowerment and develop a culture of consumer responsibility through individual and group education, vigilance, advocacy and activism;
  7. To provide a consistent, accessible and efficient system of consensual resolution of disputes arising from consumer transactions;
  8. To provide an accessible, consistent, harmonized, effective and efficient system of redress for consumers.

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